Job Description

1 week ago Be among the first 25 applicants Overview Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, create an exciting career path, and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaboration by working alongside the team, establishing priorities, and providing clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of onsite and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness. Other Essential Duties Model inspiring leadership. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates teams in alignment with company goals. Serve as an effective advocate for change and growth. Promote safety. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. Foster a collaborative culture. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and improve guest engagement and satisfaction. Prioritize talent development. Ensure a strong talent bench with partners who can execute plans, meet objectives, and manage an engaged workforce. Pursue internal and external leadership development to maintain bench strength. Engage and be present. Represent Petco’s brand at a high level through strong culture and positive leadership. Education And Experience In addition to a high school diploma or its equivalent, demonstrate proficiency in basic business & finance acumen, analysis and problem-solving skills, and a strong focus on people development & guest service. Excellent communication and computer skills are required. Three or more years of management experience or the equivalent; prior retail management is preferred. A working knowledge of general business practices and strong organizational skills are desirable. Aptitude for customer service and the ability to instruct others; professional appearance and demeanor; genuine interest in animals. Must be licensed to operate a motor vehicle. Completion of PETCO Management Achievement Program Modules and internal management roles may be required for internal candidates. Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are indoors; occasional stocking, customer carry-outs, and bank deposits may require leaving the center briefly. This role involves bending, kneeling, lifting up to 50 pounds, and standing for long periods. A limited amount of travel may be required. Contacts This position has continuous contact with the general public at the Pet Care Center and related events, and regular contact with other departments, distribution centers, and support centers. External coordination may be required for merchandise returns, parts, repairs, vaccination clinics, events, and vendor meetings. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, use your browser’s translate feature. Instructions: Memphis, TN; Germantown, TN; Horn Lake, MS; Olive Branch, MS salaries shown for reference on the page. Location/Salary Highlights Memphis, TN $38,000.00-$41,000.00; Germantown, TN $42,500.00-$45,500.00; Horn Lake, MS $65,000.00-$80,000.00; Olive Branch, MS $167,900.00-$223,800.00 Referrals increase your chances of interviewing at Petco by 2x Inferred from the description for this job: Medical insurance, Vision insurance, 401(k), Disability insurance, Paid maternity leave, Paid paternity leave Get notified when a new job is posted. Sign in to set job alerts for “General Manager” roles. Note: This posting may reflect internal candidates and non-exhaustive location lists. #J-18808-Ljbffr Petco

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