Day-to-Day: Blend business analysis with technical expertise, focusing on Salesforce and other SaaS solutions to enhance collaboration, analytics, and reporting Support and implement comprehensive Salesforce strategies, ensuring scalability, security, and adherence to best practices Collaborate with a talented technology team, driving innovation and ensuring the organization’s technology landscape supports its ambitious business objectives Support the creation of the "Salesforce Roadmap" Participate in Agile and Scrum ceremonies as part of daily activities Champion continuous platform enhancements to improve performance and user experience Collaborate with the business stakeholders to align technology initiatives with organizational goals Provide support to your peers, fostering innovation and collaboration Direct end-user support for troubleshooting, steps to replicate and any other related topics Help inform and document new user training guides, SOPs and assist in growing the skill sets across the organization and within the team Take a forward-thinking approach to technology, staying ahead of trends and provide modern solutions to our internal development teams Participate in continuous education to stay informed on new Salesforce features and functionality and provide recommendations for process improvements Must Haves: Minimum 3 years of Salesforce Admin/Developer Experience Core Knowledge of Salesforce Service Cloud & Field Service Secondary knowledge of Salesforce Sales Cloud Salesforce Admin Certification Understanding of automation and flows Plusses: Other Salesforce Certifications (especially Salesforce Platform Developer 1) Experience with Voice, CPQ, or OMS Agentic experience Marketing cloud Field service management Experience cloud
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