Job Description

Area League Manager

USTA Mid-Atlantic Foundation is seeking a full-time Area League Manager to create, implement, and grow Adult Tennis League Programs within the Mid-Atlantic Section.

This position reports directly to a Sr. Manager of USTA Leagues and works collaboratively with other team members and departments. The Area League Manager will serve as a key member of the USTA Mid-Atlantic Foundation Programs & Services team to help grow the game of tennis and support the organization's mission.

Responsibilities

• Develops, sets up, and schedules USTA tennis Leagues for each season for assigned areas.
• Builds relationships with new and existing facilities in League areas and collaborates with facility managers for League program needs.
• Recruits and trains local captains, players and volunteers.
• Provides customer service for all local adult tennis Leagues by assisting facilities, players, captains, volunteers and teams. Answers calls and messages in a timely manner.
• Identifies opportunities to create/facilitate new League offerings within the League area.
• Identifies areas of improvement to current delivery of the League program within the area(s) through player & captain feedback and surveys.
• Advises and maintains budgets by tracking and projecting monthly revenue and expenses and adhering to guidelines.
• Monitors and tracks local participation and player & captain growth and retention, providing up-to-date accurate data entry.
• Promotes League programs in designated communities to ensure program development, growth, and success.
• Facilitates and/or attends educational meetings and presents to potential players, community members, teaching professionals, facilities, and other tennis providers to promote the USTA League program.
• Facilitates and/or attends meetings or events related to USTA League play in the community.
• Assists League Team with education and initiatives around player retention and captain education and recognition, to include creating and/or leading webinars, how to videos, newsletters, etc.
• Markets and recruits teams for upcoming seasons and collaborates with the marketing team on League marketing efforts.
• Provides program communication to volunteers, facilities, captains, and players.
• Act as Tournament Director and/or Tournament Manager at assigned League Championships, up to 4-6 weekends per year, to include but not limited to:
• Physical set-up of site(s): Locate/organize supplies - tournament box, tables, tents, balls, etc.
• Hang banners, organize captains/players gifts
• Coordinate tasks using tournament management system, to include but not limited to:
• Validate submitted lineups
• Send reminders, notices & court assignments
• Confirm event winners
• Distribute event survey
• Communicate and resolve challenges with facility, Officials and players/captains
• Monitor and respond to messages in the tournament management system & League Championships account, where applicable
• Monitor weather along with Official and communicate adjustments
• Present awards to event champions and finalists
• Provide advancing team information to Championship Manager
• Manage volunteers/vendors on site, as needed
• Upload photographs from events for the Marketing team

Requirements

• Mission and culture contributor: First and foremost - someone committed to the mission and vision of the USTA Mid-Atlantic Foundation.
• Above-and-beyond initiative: Someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will be flexible, comfortable with rapid change, and is meticulous about follow-through. Someone who thinks ahead and is proactive in their approach to their work.
• Excellent communicator: Someone who excels at and loves keeping everyone informed in a concise, clear, and compelling manner. This includes exceptional written and verbal communication, as well as the confidence to engage with individuals face-to-face, especially when providing or receiving feedback. Strong communication is key to fostering collaboration, ensuring alignment, and driving success in this role.
• Technology enthusiast: Someone who embraces mastering new systems and enjoys using technology and innovation to increase productivity.
• Strong entrepreneurial and problem-solving spirit: Someone who doesn't spend time thinking about what they can't do, but instead asks themselves "why can't I?" You get excited by the idea of aggressive challenges and big goals. You want to push the boundaries of what is possible. You make calculated moves when acting on your ideas and can stay agile and adapt in a setting of ambiguity.
• Exceptional organizational skills and follow-up: Someone who has a great foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other "priorities". Must be able to handle multiple, concurrent tasks and assignments in an effective manner.
• A teammate and collaborator: Beyond individual contributions, someone that has experience and enjoys brainstorming and working with others. Someone who respects and embraces the diversity that each individual provides to the organization.

Minimum Qualifications

• High school diploma or equivalent required.
• 1 - 2 years of program management experience required.
• 1 - 2 years of customer service experience required, preferably in a fast-paced team-oriented environment.
• 1 - 2 years of related nonprofit, industry or recreation/sports management preferred.
• Proficient with Google Suite, to include G-Mail, Google Sheets, Google Docs, Google Slides, Google Drive preferred.
• Experience with program management or registration software preferred.
• Must possess and maintain a valid driver license and a record that meets our company's insurance standards.
• Should be able to travel frequently within the assigned area and have reliable transportation.
• Must be able to professionally handle sensitive information and maintain confidentiality.
• Must be able to learn quickly and handle multiple, concurrent tasks and assignments in an effective manner.
• Physical Requirements of the Job: Spend frequent time making repetitive motions; spend frequent time sitting, standing and walking; spend frequent time using your hands to handle, reach, control, or feel objects, tools, or controls. Lifting up to 25lbs with or without assistance.

If this is a role that excites you, please apply. We look forward to learning more about you and the unique experiences you would bring to this role.

Area League Manager FAQs

• Who will the Area League Manager be working with? The Area League Manager will be reporting to a Sr. Manager of USTA Leagues. This position will work closely with other members of the League Team as well as other departments, such as Marketing & Communications.
• Is your team currently remote? Will this stay remote long term? We are currently operating remotely. This role can be based anywhere in the Mid-Atlantic region of MD, DC, VA & WV area. This person would need to travel for the job as follows:
• To meet facility managers and do facility visits in the area of responsibility.
• To host periodic League Captain meetings in the assigned area of responsibility.
• To manage onsite championship events 4-6 times a year (this would normally be for four days - Thursday, Friday, Saturday, and Sunday).
• To attend sectional or national meetings/conferences/workshops as assigned.
• This person will need to attend all in-person staff retreat meetings as required. We typically have two staff meetings per year.
• What is USTA Mid-Atlantic's approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone's voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.
• USTA Mid-Atlantic Foundation Diversity Statement
• We are committed to a

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